Cant Buy or Sell

Is this an issue with the app or just temporary?

We’re looking for a fix, as we speak. We will keep you posted.

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Cheers, the stock I was going to buy is dropping in price so no loss here :laughing:

I have to be honest. This is very concerning.
Not being able to sell your funds is a little unsettling.

I sold some stocks earlier, was just when I came to reinvest. First time I’ve noticed an ‘outage’ tbh.

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I’ve been tinkering around today :joy: got a day off, so portfolio rebalancing.
Haven’t been able to edit, buy or sell for a good 30 minutes

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Very concerning! Would really like to close a CFD position but I can’t!

It’s fixed for me now :+1:t2:

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Hey,

The problem was detected, and a fix for it was deployed. Everyone affected will have to restart the app a couple of times so that the systems can reboot and resume operation as per usual.

The version displayed in the “About us” section should be “5.49.0(3)” or higher.

4 Likes

Hi,

unfortunately it does not work for me. I have ver. 5.50.0 (3) on Android.
The buttons “sell” “buy” do not react.
Also on the web-browser it does not work at all, cannot even log in, I receive “an unexpected error occured”.

Hey @AndyO - I’d love to take a closer look at that one. Let me quickly DM you :v:

Hi,
thanks a lot.
What is DM? :thinking:

Well, it’s short for Direct Message. Anyway, I’ve already reached out to you, so please check your inbox, you’ve likely received a notification on the top right corner. :mailbox:

What restart the app means? Install it again?

Hey @Valeron :wave:

If you simply shut the app down altogether and then start it up again, it should work just fine. Otherwise, uninstalling and reinstalling the app should also do the trick.