It’s not a free service, they make their money on the lower price they give you when selling a share. Have a look, you’ll see that their buy and sell prices are different.
I too have had lots of issues with T212, my latest is here - SPAC investment issues
When it works it’s brilliant, when it doesn’t it inevitably ends up costing you money. The worst part is the consistently poor communication levels from the T212 team itself.
To be successful business is any sector customer service is vital and sadly it’s virtually non-existent from T212. A shame.
DC7