Chat with us option disappeared

Hi there is no longer an option for chat in the app? Has it been removed? Also, I am unable to see the import/export option under Pie . I am using iPhone .please advise

The chat is currently unavailable due to load-balancing measures. It will be back online in about 1-2 days.

As of the import/export - the latest iOS version is already uploaded but yet to be reviewed by Apple:

If you want to get it immediately sign up to our iOS beta program in TestFlight. Find more info here: