Does a broker have a legal duty to provide recent indicative ask and bids?

As was pointed out by @David, we’re still working on it & we’ll update you right away when we have ETA.

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@David Any ETA now?

An example this morning KEFI is about to pop and it doesn’t help missing the quotes from 8:00am

Having to look at other brokers to see the recent quote isn’t cool.

Edit: over an hour late. I shouldn’t complain at least it updated today.

Edit 2:
You can see it’s getting quotes absolutely fine every minute now. It’s just that initial quote why was it over an hour late compared to all other brokers. It’s the most important hour of the day.

This is another example of the inconsistency. Today is a normal day, first quote on open as expected.


8am
8am
8am
8am
9:03am above (when all other brokers are 8am)
8am

KOD on T212 showing stuck on a weird spread atm and last update on the 7th.

Perfectly fine on any other broker atm (0.105 ASK and 0.1 offer)

@David @Martin @Rumen is there an update from Bloomberg? Did you see my table above with the fake zero spreads and the comment about it’s not just AIM stocks.

Edit: it’s now the 12 Jan still the same.

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@David @Martin @Rumen

Another example KEFI still showing yesterday. It’s 8:15am and missing the new quote that every other broker can see.

Did you want me to continue posting these examples?

First candle 23 minutes later.

ARB 36 minutes late

@phildawson Hi Phil. :wave:t2:
No need to provide additional examples, we know what to look for & are working on a solution with Bloomberg.

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@David I would to know what reason Bloomberg have to defend it being updated five days late to a wrong zero spread at a random 3:42pm on a Tuesday :joy:

are you able to share the results once they come back, either in the forum or via PM?

The ASK is 0.105 if anyone is playing along at home.

Why don’t you guys just suck it up and use CMC markets?

Is this a joke or what lol

This thread has nothing to do with trading CFDs

That advice here is like telling someone to just use a hovercraft instead of water skiing. (I’m familiar with CMC too for CFD and spread betting, it’s a decent platform)

A quick TL;DR this thread is about the quotes that come through in Invest/ISA being out of date due to the shitty Bloomberg data feed. It affects all instruments.

It’s why it’s 8:36 and we still haven’t had a new quote at 8:00 like other brokers.

It’s incredibly important we have up to date indicative prices shown, it doesn’t help if they are weeks out of date which is why I’ve spent most of 2020, with 20hrs+ of chat, 25+ support tickets and a formal complaint, pointing it out so the million T212 customers will benefit.

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@phildawson :wave:t2:

Could you let us know if you find a discrepancy again? The quotes should be working fine now. :slight_smile:

@David is that from Friday? I’m just having a look and can see these zero spreads atm.

Picking one CGO it should be 9p and 8.25p shown on brokers atm. Below are the trades

Screenshot 2021-01-14 at 16.48.08

- - - - - - - - -
MLVN Malvern International PLC 0.25 0.25 Illiquid AIM 2
CGO Contango Holdings PLC 8.25 8.25 XLON
AAAP Anglo African Agriculture PLC 7.5 7.5 XLON
BOD Botswana Diamonds PLC 0.8 0.8 Illiquid AIM 2
ARG Argos Resources Ltd 2.5 2.5 Illiquid AIM 2
SOU Sound Energy PLC 1.5 1.5 Illiquid AIM 1
PRE Pensana Rare Earths Plc. 106 106 SETSqx
SML Strategic Minerals Plc. 0.4 0.4 Illiquid AIM 2
HUNT Hunters Property PLC 65 65 Illiquid AIM 2
ICON Iconic Labs PLC 0.01 0.01 XLON
GST Gstechnologies Ltd 0.14 0.14 XLON
VOG Victoria Oil & Gas PLC 4.5 4.5 Illiquid AIM 1
HNG Hawkwing PLC 4 4 XLON
BEM Beowulf Mining PLC 4.5 4.5 Illiquid AIM 2
IIP Infrastructure India PLC 1.7 1.7 Illiquid AIM 2
INX I-Nexus Global PLC 6 6 Illiquid AIM 2
AEX Aminex PLC 0.55 0.55 XLON NO STAMP DUTY
OTAQ Otaq PLC 28 28 XLON
HMI Harvest Minerals Ltd 2.5 2.5 Illiquid AIM 2
PNPL Pineapple Power Corp PLC 5.5 5.5 XLON
LOOK Lookers PLC 21 21 XLON
MSYS Microsaic Systems PLC 0.45 0.45 Illiquid AIM 2
SEY Sterling Energy PLC 11 11 Illiquid AIM 1
MBO MobilityOne Ltd 9 9 Illiquid AIM 2
EDR Egdon Resources PLC 2 2 Illiquid AIM 2
OMIP One Media iP Group PLC 7 7 Illiquid AIM 2
EDL Edenville Energy PLC 25 25 Illiquid AIM 2
AGTA Agriterra Ltd 7.5 7.5 Illiquid AIM 1
LFI London Finance & Investment Group PLC 31 31 XLON
TRD Triad Group PLC 75 75 XLON
STA Star Phoenix Group Ltd 1.8 1.8 Illiquid AIM 2

OTAQ showing 28 in T212 and elsewhere 29p and 26p

Screenshot 2021-01-14 at 16.50.23

BEM showing 4.5 in T212 and elsewhere

Screenshot 2021-01-14 at 16.53.57

@David so I’m guessing all that table doesn’t actually have a zero spread

@phildawson An improvement was deployed today near the end of the session. These should self-correct when a new quote comes in.

Thats cool, I’ll check tomorrow morning. I’m🤞crossing everything it’s fixed.

Are you able to share (either here or via PM) what they discovered was wrong and improved? Or do you just get a “we improved it” reply back?

I’m hoping it was a yeah sorry about that included. I hate to think of the many thousands of pounds this has caused T212 customers either buying higher than expected or not getting anywhere near the bid indicated when selling.

Hopefully T212 can see why I was so persistent in reporting this, and why I was so hacked off with the poor customer service constantly fobbing me off for literally months and with the condescending support tickets telling me they have looked into it and come to the conclusion it’s an AIM stock. Or trying to teach me what spread was, or some other bollocks. Anyway hopefully no more. :crossed_fingers:

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@David Just seeing if these should have updated?

- - - - - - - - -
MLVN Malvern International PLC 0.25 0.25 Illiquid AIM 2
MUST Mustang Energy PLC 14 14 XLON
URU URU Metals Ltd 270 270 Illiquid AIM 2
AAAP Anglo African Agriculture PLC 7.5 7.5 XLON
ARG Argos Resources Ltd 2.5 2.5 Illiquid AIM 2
ORCP Oracle Power PLC 0.55 0.55 Illiquid AIM 2
SML Strategic Minerals Plc. 0.4 0.4 Illiquid AIM 2
HUNT Hunters Property PLC 65 65 Illiquid AIM 2
ICON Iconic Labs PLC 0.01 0.01 XLON
GST Gstechnologies Ltd 0.14 0.14 XLON
VOG Victoria Oil & Gas PLC 4.5 4.5 Illiquid AIM 1
BEM Beowulf Mining PLC 4.5 4.5 Illiquid AIM 2
IIP Infrastructure India PLC 1.7 1.7 Illiquid AIM 2
AEX Aminex PLC 0.55 0.55 XLON NO STAMP DUTY
OTAQ Otaq PLC 28 28 XLON
HMI Harvest Minerals Ltd 2.5 2.5 Illiquid AIM 2
LOOK Lookers PLC 21 21 XLON
MSYS Microsaic Systems PLC 0.45 0.45 Illiquid AIM 2
SEY Sterling Energy PLC 11 11 Illiquid AIM 1
MNO Maestrano Group PLC 15 15 Illiquid AIM 2
TAN Tanfield Group PLC 2 2 Illiquid AIM 1
MBO MobilityOne Ltd 9 9 Illiquid AIM 2
EDR Egdon Resources PLC 2 2 Illiquid AIM 2
AGTA Agriterra Ltd 7.5 7.5 Illiquid AIM 1
LFI London Finance & Investment Group PLC 31 31 XLON
TRD Triad Group PLC 80 80 XLON

Screenshot 2021-01-15 at 15.57.05 Screenshot 2021-01-15 at 15.57.36 Screenshot 2021-01-15 at 15.58.00 Screenshot 2021-01-15 at 15.58.22

@phildawson Thank you for the heads up, Phil, we’ll check what’s going on. :eyes:

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in reference to pineapple power, for some reason whatever price limit I try and set I get a message that it’s too far from current price!

I didn’t really understand your analogy much.

However, yes my bad I didn’t realise this was INVEST/ISA from what I read. Jumped to concluding it was a CFD issue as those seem common. Sorry for that.

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