All of my investments currently show no update since 16.30 yesterday, even though there have been price movements since the market opened this morning. As a result my portfolio return is showing incorrect as it also hasn’t changed since 16.30.
Is this a bug with T212, or is there a market reason for all holdings not updating today…?
Whenever I go on chat I have to battle through constant replies about:
It’s an AIM stock (yes I know that)
It’s low liquidity (yes fine I can see 10-1000 trades going through each day)
Then I get them changing the subject to execution, when all I’m asking is about it not receiving any new quotes.
Then I get them saying well some don’t get new quotes for weeks, or trying to say that they are all offbook.
Then I point out if they check on a normal day when it is working, there’s plenty of new data and it’s plotting the ask correctly.
Then I get a fine we’ll look at it to end the conversation.
Then I get an email saying nothing is wrong, and the charts match IB, completely ignoring the fact the IB charts will also be showing an incorrect out of date ask too.
@David if we can have a reply from you, as you know what you’re talking about.
Same again this morning. No activity on any instruments and portfolio shown as a flat line with no change in value.
A platform needs to be responsive to changes in price and guarantee that shares can be bought and sold at the right prices. In addition my money needs to be accessible - I can’t afford to be sat on a holding because T212 is offering me an out of date sell price when in reality the SP is higher.
Unfortunately I won’t be adding any more instruments to T212 and once I’ve cashed out of the current ones I’ll be putting future investments elsewhere. A shame because the app is superb and to-date I’ve never had issue, but the last couple of weeks have highlighted an issue that there seems little appetite to fix, namely inaccurate prices and an inability to sell, and that’s a risk I won’t carry with my cash.
I know this is a few months old but the lack of updates on stocks is still an issue. Currently watching activity on KOD on other trading sites but trading212 still has it at the same price as yesterday at midday and sometimes can go days with out updates.
Same for me - extended hours pricing not showing yet it executed a limit sale a few minutes in. I have messaged tech support but they are having a hard time believing me! It’s not good enough - this could cost a lot of people a lot of money