Faster Withdrawals & Deposits

I’ve been seeing slow extraction of funds for a few months now, when it used to be fast. However I have colleagues where I work who continue to see fast Faster payments (moments). For me it’s occasionally the next day, usually afternoon, sometimes yet another day which is crazy. I recently needed Ā£5k and it took 3 days, then today $2k (wire to HSBC UK USD account with its IBAN), I eventially cancelled as my wife had $2k in here T212 account which wired out in just an hour or so. My money was held for ā€œreviewā€ and I opened two agent chats about this, both of them just saying it’ll come, it can take 3 days, no blocks on your account. But why then would somebody else be able to send out money near instantly?

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I have the same question. Sometimes it takes 3 days, sometimes it is instant. No good reason it wouldn’t be instant when it is free cash sitting in my GIA.

Speaking to support isn’t much use, they normally start going down the route of ā€˜it may be your bank’ then admit it is absolutely nothing to do with my bank and the money hasn’t been processed from T212 side.

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Once they finally move it from ā€œunder reviewā€ to sent, it THEN sends a message saying ā€œcould take 3 daysā€! This part is usually instant.

What this suggests to me is that the ā€œunder reviewā€ is some kind of random know-your-customer (KYC) / anti-money laundering (AML) check. Those are typically applied with some heuristic built by the company themselves to adhere to their interpretation of the rules they need to follow. This code should/could be tweaked so they don’t send so many for review. In the past months I’ve been hit around 90% of time for any payment over Ā£999 and this is excessive.

If I understand correctly, they either not allowed to tell us this is what is happening or at least aren’t obliged to. It’s also possible the chat system people don’t know what state things have reached so just keep spouting on about ā€œcould be 3 days/has it been 3 days yet?ā€ which is useless for stuff that has been seen to be instant.

The other option is that they’re doing this to reap some profit by letting it continue to sit in an MMF, so the longer they take moving the money the more profit they make.

Although the UI displays the money as removed and waiting and the ā€œinterestā€ calculation displayed shows it has having left your account. This isn’t true, you do still get interest on that money. So I’m a lot less annoyed than I was. I’ve switched to Chase’s 4.25% interest for large emergency fund spending, and T212 I’ll not trust to send faster than 3 days anymore. That interest earnt btw does still have profit skimmed by T212 so it remains a possibility the constant multi-day delays are slightly nefarious.

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Cash withdrawal used to always be instant.

Now it is always the maximum 3 days.

Not sure why this is, but it makes T212 less useful for managing my investments.

Anyone else noticed this?

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I think if you simply move the funds to the Cash ISA, then withdraw, it will be instant. It’s a way to bypass this annoying waiting time. At least works for me. All my Cash ISA withdraws are instant.

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Thanks, sounds like a good option (although too late for me, as I’m transferring out to get a 1% bonus :slightly_smiling_face:)

How big are the withdrawals?

The biggest one was £3400 in August 2025, and was instant from my Cash ISA.

Recent ones are lower than £500 but done a couple of them, and they were instant too.