Forgot my authentication and backup code

🤝 Help
1

Hello,

I forgot both my authentication code and backup code. I already sent to emails to info@trading212.com but haven’t got any response yet. What else can I do to speed up the process on getting back access to my account?

Thanks in advance for giving me help on this matter.

2

You will require a form of identification. Additionally you may be required to take a photo of yourself holding this document, as additional proof. They will let you know what documents they require.

Questions are answered in a chronological order, so you will receive information via mail as soon as a team member gets to your case.