@centonze Many people submitted their rating while being affected by some recent events, namely the GME saga. In a matter of hours, this effectively eliminated the reviews of thousands of happy users given over the years.
My honest opinion: a few orchestrated Reddit groups urged the angry mass to put negative ratings (which happened undeservedly to other companies too), taking advantage of the people’s incomprehension by spreading misinformation about market manipulation. In reality: hedge funds and retail-focussed brokerages are two separate universes.
Fun fact: Many of the speakers of those groups are not even our clients. Following their instructions, many people downloaded the app and gave it a poor rating without ever having used it.
@Fandango if you’re referring to when we’ll resume the new account registration - I have shared updates in the thread above. Yet, if you have some other doubts - feel free to share them, and I’ll be happy to assist.