Mexican National ID card not sufficient?

I’ve been waiting for about three weeks to get verified and after review it seems my national ID card (INE) from Mexico is not sufficient, yet it meets all requirements stated here?

It’s got the document number and the identification number at the back of the card within the first line of the code. Here’s a generic example:

Now the app requests a passport, even though I don’t have one currently. Tried to contact support through the app but I only get an automated answer and no response :pensive:

Due to different regulatory requirements, we can only accept a passport as an ID document for Non-EU clients.

Alright, thank you!

At least now I know :slight_smile: