Before the market opened yesterday, I deposited 750 euros into my account to buy AMC stock. The stock was worth approximately 4.18-4.69 at the time.
As the market opened, I sold an additional approximate amount of 200 euros worth of stock and moved it into AMC. I have a screenshot at this time of my portfolio being worth 1561.20 Euros (includes all other stock, none of which net change came anywhere near - 200, stayed mostly neutral overall).
The server crashed for at least half an hour, when the stock went live, you had purchased 45x AMC stock at 17 dollars each.
For those who need the maths - 45x 17 = 765. Which is a substantial shortfall of the stocks I had sold to move around. As confirmation of what I already knew, the total portfolio balance was around 200 euros short at around 1,361 euros. The money is not in my bank, it’s not in another stocks. It’s gone.
As the day closed, despite the balance of my current stock being profitable and + 100 euros, I was still 100 euros short of my portfolio prior to the server crash.
Trading212 has not only cost me money by purchasing shares at nearly 4x the value I ordered at, they have cost me money with the website crashing throughout the day at key trading intervals has not only cost me money in time because of that but you have STOLEN money by it disappearing without notice from my account.
I sent an email with the screenshots and have heard nothing back.
Get your act together.