Before the market opened yesterday, I deposited 750 euros into my account to buy AMC stock. The stock was worth approximately 4.18-4.69 at the time.
As the market opened, I sold an additional approximate amount of 200 euros worth of stock and moved it into AMC. I have a screenshot at this time of my portfolio being worth 1561.20 Euros (includes all other stock, none of which net change came anywhere near - 200, stayed mostly neutral overall).
The server crashed for at least half an hour, when the stock went live, you had purchased 45x AMC stock at 17 dollars each.
For those who need the maths - 45x 17 = 765. Which is a substantial shortfall of the stocks I had sold to move around. As confirmation of what I already knew, the total portfolio balance was around 200 euros short at around 1,361 euros. The money is not in my bank, it’s not in another stocks. It’s gone.
As the day closed, despite the balance of my current stock being profitable and + 100 euros, I was still 100 euros short of my portfolio prior to the server crash.
Trading212 has not only cost me money by purchasing shares at nearly 4x the value I ordered at, they have cost me money with the website crashing throughout the day at key trading intervals has not only cost me money in time because of that but you have STOLEN money by it disappearing without notice from my account.
I sent an email with the screenshots and have heard nothing back.
I think you’re missing what I’m saying and need to more closely examine the maths here.
I bought 750 euro worth of stock in AMC in pre-orders from a deposit. I still have that.
I sold 200 around euro worth of stock from other stock. It became free funds, I moved that to the AMC stock about 1 minute before the system crashed, so I should have 950 worth of AMC stock at opening time. I did not, I had less than 700 because it was trading around 16 dollars. My portfolio / account value prior to the system crashing was worth 1561.20 euros. At market close with profits on everything, it was worth 1461 euros with +100 on AMC. Explain that.
At Market close, the stock was worth over 19 dollars. So I should be UP money if the stock was all purchased at 17 dollars. It could be a database error from the crash, but the point stands. I’m not thick, I’m down 200 euros from TD212’s crash.
Value depends on bid /ask
So telling me you bought 950 worth of AMC doesn’t mean diddly squat, you have to examine purchase orders, total amount of share owned and at which price.
What those same stocks are worth now is up to market not t212.
I didn’t cancel, nor did I sell any AMC stock. Though I understand this is because of the price the market was at the time they decided to buy. Though most other brokers, canceled the orders instead.
Point is my total account balance is still down money without seemingly any reasonable explanation that I can find for it, given that none of my portfolio adds up to a -200 loss and the biggest ‘gamble’ is the AMC, which is +100
I don’t want to add my thoughts into this as I don’t want them taken the wrong way or misconstrued. Give @Team212 a shout and hopefully they can get it resolved for you. If it’s an error they will resolve as happened in the past for me and I was reimbursed.
After just seeing your last pic it looks to me like your account didn’t have the value in it to make the purchase created at the time as you had funds locked, value of account was €1,500 euro and an order was executed at market price that took that over the funds available.
Looks like you placed a market order for 175 AMC at the previous closing price of $4.xx which got filled at the opening price of $17. That put you in negative funds so the system then sold 130 shares (presumably at less than $17 due to bid/ask spread) to balance out your account.
If you look at the price / outcome of the 130 amc sale that should reveal where the loss comes from.
I’m not a fan of the way t212 does that but it is a harsh lesson about market orders on a volatile stock.
If you read my comments, you’ll see I didn’t sell or cancel anything.
Anything that happened after was TD212 doing their own thing, over purchasing instead of canceling the order.
They bought the original stock quantity at market value when they decided to enter the market / place the order instead of canceling the stock etc. They then sold the difference at market value a minute later, which had dropped from 17$ to 15$
So if this was traditional maths the difference would be 850 dollars (700 euros (still short) between what was bought and sold. However, I was left with the 45 shares at 17 dollars - 765 dollars = 631.48 euros (roughly).
Long story short. My account is down 200 euros on account value from before they executed the trade and I’m still trying to work out exactly how.
and understand (I think)
