Hi Trading 212 Community,
I hope you are having a good day.
8th of January 2021 I bought 15,000 Euro worth of shares on the market opening ticker symbol $IVFH. The order was pending for quite some time until after 9 minutes of market opening 15:39 (+1 GMT Amsterdam). The amount of shares showed me 38,668 which was completely overbooked showing an €20,346.11 initial investment in the stock which should’ve been 15,000 euros to be exact because that was all I had in my free funds at the time. I took a screenshot of the matter. (Knowing this had to be a technical issue that immediately seemed odd.)
7 Minutes later the amount of stocks I had bought seemed to be fixed back to 15k initial investment. Which then showed me 21,939 shares on my account. (Look at the second screenshot included).
$IVFH dropped 20% later that day and I was willing to sell my $NAKD shares in order to lower my Average cost basis on $IVFH however the sold stocks as I described in the chat earlier with Mihail and Mario were lost in a ‘$0,00 Free funds’ on my account.
Looking at this situation as you’ve described it in your support response, it seems that right now there are 16.729 shares lost that are not shown on my account because my initial investment was 15k not 20k as seen in the difference between the two screenshots.
There currently shouldn’t be a debt on my net cash since those 16,729 shares of $IVFH aren’t on my account and I never had paid for them in the first place, the T212 system must have mistakenly done so.
I even tried adding 1 dollar from my bank to the portfolio to try and see if that would ‘un-glitch’ the net balance on my account but didn’t work.
Now we’re 3 days further and still no clear update on this matter. Other than an email response explaining the the overly booked shares was my mistake. –
Trading 212 on the matter.
“After carefully reviewing the matter, I would like to inform you that the reason behind the fact, that you are not seeing the free funds is because you have more money invested in your positions than net cash. Hence this, profits are staying locked until those 2 values are evened out.”
I would like to shine light on this case through the community forums since it has been bothering me all weekend.
To the T212 team I friendly request to please make sure to really look further into this matter since I have a clear evidence of the technical issue that happened Friday the 8th due to the high demand of the $IVFH stock being purchased in bulk. Right now I am missing the earned money from my $NAKD stock which I would prefer seeing back in my account by the start of the upcoming trading week.
Thank you all very much for your time and I hope this matter will be solved as soon as possible.