the different answers are because a pandemic happened and the situation they found themselves in changed. things still keep changing and the result is they have to change priorities and can’t commit to anything they may have before. This was mentioned to people on various occasions when asked. However not all answers are in the same place because people make duplicate threads around the forum and T212 spend more time working on the platform than scrolling through the forum.
the biggest delay to new features was the explosion of new clients and the result was they had to focus a lot more manpower, time and money into the team, servers and infrastructure. even now they are working hard to try and improve the software to a point that it can scale more smoothly once the register-lockdown ends and the waitlist is resolved. You can’t pre-plan for an unexpected explosive growth of this scale.
the growth below doesn’t happen on its own without a hell of a lot of work behind the scenes: