My funds are stuck in a limit order from weeks ago

I placed a limit order on $NAKD over 2 weeks ago, but tried to modify and cancel it. Ever since, it is greyed out and will not cancel, restricting a significant portion of my funds. I’ve tried to reach out via email, but there seems to have been miscommunication since they did not understand the issue. Attached is a screenshot.

@Rumen can you help here?

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The order has been canceled.

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