Hi everyone, I contacted chat support about my specific case and for the moment I received no reply (I understand the load you guys are having). I just wanted to post this in the forums and get a more broad explanation of what’s happening.
So my Free Funds went to 0.00 EUR after a Market Order after the circuit breakers were deactivated. At first I though that the order was completed using just the 100% of my free funds at the time.
Yesterday I received a dividend into my account but my Free Funds were still at 0.00 EUR. Today I deposited 95 EUR but Free Funds were reflecting 94.10 EUR, clearly showing that my balance was negative after the Market Buy.
This raises two concerns:
The market order was not executed correctly as it used more than the 100% of the funds available at the time.
My account was not showing a negative balance that I need to top up. It instead just shows 0.00. After receiving the dividend, my account was still showing a balance of zero generating a TON of confusion about the situation.