As a general note try to be constructive with feedback - a lot of this is just saltiness. 212 don’t set out to upset their users and they’d agree on this occasion they have probably made an error of judgement with this one. BUT this sort of clap-back Karen-like feedback is exactly why companies don’t share what they’re doing with the community.
We had this issue at Monzo where every little thing Monzo staff tried to present got shot down by folks - with comments that look a lot like yours.
Do you know what they did? Stopped posting, leaving the community manager trying to answer queries with very little insight into the actual issue, those that he could get round to reading.