Phantom buy order

🤝 Help
1

@David along with the missing candles, the site not working, unable to place an order, no charts.

We now have an issue where the ask is appearing as the bid

Screenshot_20210211-082351
Screenshot_20210211-0823511080×2160 188 KB
Screenshot_20210211-082341
Screenshot_20210211-082341760×1529 96.4 KB
Screenshot_20210211-082404
Screenshot_20210211-082404760×1529 70.4 KB

I also have a phantom order this morning.

I made two orders at 4:13, I appear to have had a third created which filled this morning. Only cost me £3 more but I didn’t create three is the point.

Screenshot_20210211-082058
Screenshot_20210211-082058760×905 45.7 KB

Screenshot_20210211-082452
Screenshot_20210211-082452760×1529 81.8 KB

Screenshot_20210211-085640
Screenshot_20210211-085640760×1529 83.5 KB

Screenshot_20210211-082532
Screenshot_20210211-082532760×1529 91.3 KB

And to be clear there was no pending market order appearing before this was filled this morning.

I was watching the two at 4:13 create and fill. If there was a third I would have obv taken action and cancelled.

2

@phildawson Our audit logs show that we receive three requests “place-order” - 16:13:03, 16:13:25 & 16:13:42.

3

@David Only the first two where created, I was watching this stock until close. No pending market order was underneath this yesterday, nor this morning.

I know its filled OTC but don’t you think I would have acted if there was actually three pending at 4:13 and only two filled at 4:13. I’m not exactly going to go well I’ll keep it there for tomorrow open, makes no sense :neutral_face:

Can you please reply to my PM where I lost about £600 in profit and ended negative due to your system? Can you also reply to the issue above where the ASK is showing as the BID

1 Like