Yes it is annoying when it goes down but Trading212 is a free service.
Before you start raging at the customer service staff remember that they are real people and they probably know as much as you when it comes to the website and app being down.
Totally agree… But make no mistake nothing is FREE including 212… You pay as a user through the bigger than average spreads. Saying anything other is misleading and simply not true.
They earn on share lending in Invest which also helps pay the bills.
Anyway I support the don’t be a dick to people. It’s T212 that need to do something. The staff know there’s an issue and needs fixing. There’s always the potential for something to go wrong. Hopefully they can figure out how to minimise downtime in future.
There is only the raw market spread on Invest/ISA which is what Phil said, CFD you are correct - there is a mark-up on the spread as well as swap charges (interest) and therefore it is not free
When something is wrong we need to have to courage to say if something is wrong. At my day job when someone makes a BIG mistake people die. So being yelled at for SMALL mistakes builds up character. And in 12 years because my mentors have helped me build my character, I and no one I know has made a big mistake.
Secondly we are also people as well. So if you loose money it is only normal to get angry and express that anger in what I hope is a constructive way. Only by yellowing Trading212 that they have a BIG issue with their server will they take notice and actually improve the service.
You might be upset but you are literally trying to blame T212 for the exchange rate. Not trying to defend T212 but that isn’t correct.
You are saying you aren’t that stupid but you wouldn’t have wrote those posts telling me to look at the loss/gain if you understood. I wasn’t trying to be rude. Apologies if it came off like that.