Premium support (subscription)

đź’ˇ Feature suggestions & ideas
1

Hey everyone. Since your support is overwhelmed nowadays and you’re probably understaffed, I suggest you implement Premium support for users who are willing to pay.

For a couple of bucks a month I would be glad to get more or less immediate access to a support representative to fix my issues.

Waiting for days or weeks is dreadful to say the least.

3 Likes
2

This is not a route we are going to take - it goes against much of what we stand for.

Instead, we are scaling our team and operations so we can soon return to the good old instant pick-up times that every inquiry deserves.

Just bear with us for a little longer :pray:

PS - I’m sending you a DM to see if I can assist.

10 Likes