Hi @David .D, @Daniel.T ,
Please can you help?!
Looking at the below image, it can clearly be seen that there is a discrepancy between reported expected profit, depending on where one looks on the web platform.
Looking on the bottom left or on the right of the screen, the ‘result’ or ‘return’ match up and one can account for FX impact. All is fine and well in that sense.
Looking in the middle of the screen at the buy/sell window, there is a significant difference in outcome, almost £11. This clearly does not correlate with the ‘result’ or ‘return’ even accounting for FX.
What I have noticed is that if the price stays stable for long enough, these values will all reflect correctly, making me think that their calculations are either filtered differently, with the ‘result’ and ‘return’ being filtered a lot more than the buy/sell, or they use different rasters or ‘refresh’ rates with ‘return’ and ‘result’ having a much slower update rate.
I should point out that historically these were spot on and I 100% relied on only the buy/sell window for my expected result, and that this seems to be a new ‘development’ and it has resulted in me actually losing money when selling.
Also, and maybe this is just my mind playing tricks on me, but it would seem that the ‘result’ or ‘return’ outcome updates quicker when price drops than it does when price increases suggesting a different filter being applied.
Please can you confirm and correct this behaviour as the platforms’ performance is now definitely not as good as historically. I have not put under the new advanced platform as an issue as this started very recently, at the start of the new year.
It is worth mentioning that the mobile app is also affected by this, but I do not use that as often, so my primary focus is on the web app. I suspect however that fixing it in one platform will fix it in both.
Thank you for your help and support in this matter.