Trading 212 bug/error with amounts shown for gains/losses and account value

šŸ¤ Help
1

Hi, there is currently an error in the site and app which means I have been completely unable to sell, as the ā€˜resultā€™ column is incorrect. As a result, the ā€˜live resultā€™ , portfolio, and account values are also wrong.

This seems to be a currency conversion issue and is not affecting my British stock. For example, I bought Costco at $302.66, and whilst it is now at $303.75 (i bought 2.5 shares), my result is incorrectly shown as Ā£-6.67

I also have 7 shares in Elastic, which has risen by $3 since I bought them, so I should have a result of $21 (or Ā£17.02) but it is instead showing as around Ā£9.
Exchange rates have remained relatively the same since last week

Can this issue please be fixed asap as I am unable to buy or sell anything, as all my values shown are not correct

2

I think it is same as here aka sharp change in USD/GBP rate

3

You said it yourself, it is a matter of currency exchange rate.

4

it canā€™t be because of a penny change in the rate, this doesnā€™t explain the Ā£5-10 discrepancy on stocks that are around Ā£200

5

Well it is easy to find out, what was exchange rate on the market order, for purchase of Costco?

Compare it to today exchange rate, I can see GBP gained vs USD compared to last week.

6

@br2611

Total Cost = 2.5 x $302.66 = $756.65 / 1.21688 (GBP/USD 1.21688) = Ā£621.79

Total Return = 2.5 x $303.79 = $759.475 / 1.23435 = Ā£615.28 - Ā£621.79 = -Ā£6.5

3 Likes
7

Yeah man, youā€™re right, sorry for wasting everyoneā€™s timeā€¦rookie error

8

thanks a lot yeah, that makes sense

9

donā€™t worry. FX rates are something that catches out the vast majority of people who are new to the market.

1 Like
10

This exchange rates makes things so confusingā€¦I found multiple topics of people saying that the history tab shows wrong values
Is the multicurrency that was proposed the best way to make this more simple ?

11

The simplest way currently is to open account with currency you plan to invest 90% of funds. :slight_smile: