Trading 212 down - Resolved

[kingola2nd]

lol

[dMLT]

Not only is it slow but it is filling orders based on market data that is not there. The images below show a gap 22 minutes. And guess what my order what filled in that time there is no way I can test if the order is correct or not.

EDIT: dear @Tony.V please have a look at this. Having missing data on your system is really bad and it would be awesome if today was a one time deal and you guys manage to fix it somehow

[Stalianu]

finally working again… @David where’s my 10k?

[hmodh]

at least with Hargreaves Lansdown i can call and shout at them loll

[ALexxD]

I lost a lot! how can that be normal service ?! Are you kidding me!

[Stalianu]

How much if you don’t mind telling?

[dMLT]

It would be nice to at least see someone from Trading212 issue an official apology.

This is not the first time and unless some sort of official acknowledged is made it will happen again in a couple of day or weeks.

Can someone from Trading212 (@David) actually promise to be transparent and tell us what the problem is and official promise to create a plan to tackle the issue?

EDIT: thank you @Tony.V for the update As customers/users, it is nice to know we are being heard​:ear:Thank you for your hard work

Downtime - Resolved

It is extremely painful for the whole team to disappoint you. We haven’t stopped working on scaling our platform, and for months it’s been growing seamlessly. We were about to replace a major service infrastructure component in two weeks, which has been a bottleneck with a far more scalable one. But the good news about a potential vaccine triggered an unprecedented activity, and many customer requests couldn’t be processed. Please accept our apology and rest assured that we are working at maxi…

[ryan9921]

Give them a chance lol it’s been less than 2 hours maybe they’re doing something like uh I don’t know ensuring the platform stays up and working

Edit: should be noted may not necessarily have been a 212 caused issue, Discord are blaming an outage at Google for their problems - may be unrelated to 212 of course but that’d be where my money is

[dMLT]

This is the second time it has happened in a week. They had a week from Tuesday last week too look at the issue and they did nothing. It happened again today. If we give them time will it happen again tomorrow?

@ryan9921

Give them a chance lol it’s been less than 2 hours maybe they’re doing something like uh I don’t know ensuring the platform stays up and working

I am sure their customer service team is not currently working on updating their servers. They should be here talking with us making sure we don’t leave their platform.

Please note I don’t have anything against the platform or their staff. But unless we put pressure on them and ask for a better service nothing will happen.

@ryan9921

should be noted may not necessarily have been a 212 caused issue, Discord are blaming an outage at Google for their problems - may be unrelated to 212 of course

My contract is with Trading212. I don’t care who their CDN (a lot of services are down because of Cloudflare => Trading212 is most likely the same issue) or whatever the issue is. They need to be better prepared next time

We put pressure on Trading 212 => They put pressure on Cloudflare => issue gets fixed => we all

EDIT: thank you @Tony.V for the update As customers/users, it is nice to know we are being heard​:ear:Thank you for your hard work

Downtime - Resolved

It is extremely painful for the whole team to disappoint you. We haven’t stopped working on scaling our platform, and for months it’s been growing seamlessly. We were about to replace a major service infrastructure component in two weeks, which has been a bottleneck with a far more scalable one. But the good news about a potential vaccine triggered an unprecedented activity, and many customer requests couldn’t be processed. Please accept our apology and rest assured that we are working at maxi…

[Sagrias]

My app was frozen exactly after US market been opened, missed some opportunities to buy/sell stocks in better price… thought maybe my network was down , but no .

[Methuselah]

Has anyone got any references for believing T212 is on Cloudflare as their whois/DNS info suggests not. I was wondering if they were considering it as a fix for the issue last week that they blamed on a DDoS.

The fact this seems to happen on high trading days suggests the possibility their own clients having to retry connections makes the matter much worse if not causing it in the first place.

I work for a hosting provider and none of our CF clients are having issues and cloudflarestatus.com is clean for today apart from a bit of re-routing which is normal for them.

[Matt_C]

Considering it was a large proportion of brokers, not just T212 I would think it’s likely to be the connection to/from the exchange being overloaded.

[Outshine]

That’s due to Bidens policies