If you think itās that bad why use it? IMO itās actually quite the opposite and staff are getting back to people both here and in the support system. One bad experience shouldnāt kill expectations especially when things being resolved. Iād rather wait a week and it be resolved than it not be at all
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@Jimmybooth While it is your absolute right to remain unhappy, still letās look it from a different perspective:
- You got a reply to your first email, where our team stated that your case is under review - the first reply was sent 6 hours after receiving your initial inquiry;
- We were absolutely transparent, and as you can acknowledge - weāre trying to reply to every single inquiry: both via email and in the community;
- Even NASA has experienced tech glitches. So, normally, as a fin-tech company, weāre also exposed to such tech-risks. Yes, we understand that all this involves your assets, and thatās why weāre doing far beyond of what you can expect to receive elsewhere.
The important here, in my opinion, is: we all stepped in, we acknowledged the issue, and we started working on resolving it.
Within the same post youāre both complaining about alleged line skips and using ultimatums to get your request prioritised. While you have the right to judge us, still a more productive approach would be to allow us the time we need to process all accounts in chronological order.
Since you mentioned FCA, allow me to quote them:
In general, financial services firms we regulate must respond to your complaint in writing within 8 weeks.
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how can you trust a broker that closes a trade 10x in excess of your stop loss when the spike shown on there charts goes in your favour so my take profit should have been triggered and you get no apology and they then come out with some jargon about NASA haha would you be happy using trading 212 as your broker after experiencing this @Tony.V ?
Lifeās too short mate to be getting worked up over something that is not in your control. Make a cuppa and wait on a reply. At least youāve got an email in regards to your issue, some of us have not even got that far yet so in my eyes, your ahead of me in the queue
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thereās more chance of finding a one ended stick than hearing from t212 after a cuppa, there customer support is more or less non existent. Loads of people on twitter havenāt heard from no one about it and are getting no responses, all it would take is a post put out across all there social media sites explaining the situation followed by an apology and how they are going to deal with it instead of leaving people in the dark, thatās the very least a company with a good customer service would do.
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Iām shocked how many people are quick to throw insults but donāt have a CLUE on how hard running a service like T212ās is. They arenāt masterminding some plan to purposefully ignore or trying to deceive ā¦ itās man hours! They have a team with a certain set of duties and the same 24 hours just like us all.
I take my hat off to them for answering the same questions time and time again + offering full compensation all whilst still doing their normal day to day activities.
Just be a bit more civil guys, the guys are trying to help us all here. Look at the bigger picture.
And no ā¦ iām not brown nosing the staff, iām just being real. Running a business like this + answering emails + questions must be a right ball ache for them, so just give them the chance, thatās all.
rant over 
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You closed my position yesterday even though I had enough funds into it.
You have closed my position more than 15% below the actual price. Not only that but since yesterday Iāve been contacting you and you never responded to me. 
See the screenshot below.
Take some time to read the thread, itās being looked into.
My G4S PLC position was closed few days ago at 0,87Ā£ when it didnt even hit that price. It was at 1,13Ā£ when I got a notification that I was making too much loss so they closed my position. I bought it at 0,97Ā£. Sent few emails but didnt get any response. Checked a lot graphs on other sites if it did hit that price suddenly but it didnt. Did someone have the same problem?
Good morning everyone. After a couple of days back and worth with Trading212 Iāve been left out of pocket. Can someone be so kind as to help go over my account for a second opinion before I open a complaint and go down that route which I donāt want to do. The guy I spoke to keeps repeating himself and is not helpful. I would really appreciate. Thank you all.
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Hi @Danswanmail
I have the same problem here they are not responsive at all.
Iām going to wait till later today and if they donāt solve it, I will join you to make a complaint.
Just so you are all aware, the Trading212 team have openly stated that they will look into and fix (including refunds of the amount, but the profit too) for all affected accounts.
They are more than likely going through each transaction as itās own issue and fixing it in a logical pattern to ensure nothing is missed. Just bare in mind that this may take a small amount of time to go through.
For the work they have done so far, people have already been compensated.
Just a little bit more patience and you will be seen to also.
Great thank you for your support. I have been really patient. Wrote nice emails. But all I get back is the same thing. I am new to this and they are just letting me hanging and the tone is not good. 
Hey @Danswanmail , just to update you, 1 min ago I received an email from trading212 and apparently they compensate me with all the money that I lost. Hope you get your money back as well.
@Danswanmail Weāve provided calculations but get back a reply - āI donāt agreeā. Okay, fine, weāre okay with reviewing your case again but unless we have calculations that prove weāre wrong itās just meaningless arguing.
If you provide us with the calculations showing where we went wrong with the reimbursement weād be more than happy to adjust it.
We apply the same reimbursement logic to everyone, every single client.
David. Iām not arguing with you. Iāve have given you my calculations. And all you send me back is the same thing over and over. As I said I appreciate your help but for me this is not resolved. Ty
Thx I received the same email but Iām still short ty
Hey received a final message saying that they are not looking into my account anymore their decision is final even though Iām under more than Ā£2000 in my view. Iāve asked for the complaint procedure and going down that route which I really wanted to avoid. Iām really disappointed with the customer service in this case. I did not kick up a fuss just wanted to be treated fairly. From reading the posts on here some people have and others not. Anyone DM if you want to keep in touch regarding the complaint. Stay safe everyone. Ty
Earlier this week trading212 took approximately Ā£1400 from me on the back of a fault in their CFD account pricing and have yet to give more than a canned corporate response. I have no idea whether they plan to return this money in full or not.
Today I was due to receive Ā£560 worth of shares in Hyve through the rights issue but now it seems that this has been delayed by trading212.
Has anyone else received Hyve shares through the rights issue or been refunded for the amount that trading212 effectively stole from their CFD account following the incident earlier this week?
I had buy positions on rbs that they closed at the same time for 80p. What on earth are they playing at and can we swap prices please?