Iām having a bit of an issue as I intended to invest in the investing platform and not CFD. Iām trying to recover my funds, and Iāve closed the trades but my funds are still in blocked.
Any idea how and when Iāll recover them? Iāve made a profit, so that shouldnāt be an issue. Iād just urgently like them back to invest in a different way
Thanks in advance
Did you send the sell orders after the markets were already closed?
well the price keeps changing and the market is currently still open just now for 2 of them. Iāve also arranged for the rest to sell when the market opens in an hour thanks for responding.
No problem. So if the markets are open and youāve sent sell market orders then they should be executed immediately unless thereās a liquidity problem. If youāve sent sell limit orders theyāll be executed when thereās a buyer at that price.
This is baffling me,think im going to leave it before i mess things up even more and get back to it tomorrow morning but i really appreciate your help here tonight thanks again.
Anytime and pop back tomorrow if thereās still an issue, a member of staff might be around to look into your account for you with any luck
Is there any staff available still need help thanks!
Last night I put my Sony ones for sale when it made a profit, I logged in today and it said order executed but itās still in my blocked funds for some reason saying I have no withdrawals available
Are you saying that the blocked funds amount is the same now after the sale as it was yesterday before the sale?
Yeah it still keeps going up and down yesterday it was letting me withdraw Ā£38, but it currently keeps going from Ā£705-Ā£708
It constantly keeps dropping then riding as if itās not my money
Thatās because youāre holding other equities in the account and the share price is fluctuating. It will only stop moving once the market closes or you sell everything. You funds are blocked to cover the amount required on margin and with equities thatās usually 20% of the current value of holdings. If you own other instruments with different margin requirements then the maths will be slightly more intricate
I work up this morning and I cannot withdraw anything it says I have no money although I did yesterday itās confusing me so much sorry about this
Yeah so Iām just wanting you sell everything but every time I do that, it places them as open positions and nothing seems to sell even when the price is rising
Well I am aware of two ways to sell up, use the TP/SL instruction or hit the āXā button at the end of the row of the corresponding trade and sell at market price. Have you hit the āXā button and if so, what happens next?
No Iāve been paranoid to hit it incase something happens, so in all my open positions they all say sell, theyāve been like that for the past 12 hours, I just apparently sold one of those positions as the price was triggered it said. But it still states there is Ā£708 in blocked funds and none available to withdraw
So should I hit the āxā button to see what happens
Does it say āSellā under the heading āDirectionā?
Yes, the quickest way to exit the trade is to use the X button and then say YES. Just beware that you will sell at the current market price but it sounds to me as if thatās what you want to do
I hit it and it said confirm close, I said yes then appeared you have bought ā3 shares in Teslaā
I think you might have to tag in a staff member asap before all of this costs you too much money, it might be someone needs to go into your account to see whatās happening.
Do the TSLA shares now show in your āOpen Positionsā column? And you did not previously have them in āPending Ordersā? Go to āPending Ordersā now and make sure it is empty.
Also, the shares you confirmed close on, were they TSLA shares or something else?