I’m new to this forum and as the customer service won’t pick up the phone and emails are to slow, I’m looking for some help here.
I entered a few short trades earlier today previous to the US market open, and I got a notification telling me that the contract will roll over at 8 PM today and as I usually don’t stay more than a couple of minutes in a trade it was fine by me and keep on trading like normal, but just minutes after that the website stopped responding and i couldn’t do much no even the app was working, after a few minutes i got a new notification telling me that all my positions were rolled over successfully at the same time the US market opened, with a total loss of more than £700 how is that even possible?
What should I do? just take the loss? is there any way this can be reverted ?.
it’s so frustrating as an amazing winning trade became a nightmare and due to my funds going down to margin call I couldn’t even operate any more the rest of the day.