Withdrawal - extra information required?

🤝 Help
1

I can’t find a specific answer using search, I want to withdraw some funds and I have recieved an email requesting a bank statement, a pic of a valid id, and a selfie holding the same document. I just want to check this is legit before I reply with this info.

Thanks

2

Hey, I’ve checked everything, and the email comes from our team :ok_hand:

Sometimes such information is needed due to security reasons and the anti-money laundering rules that we follow. Regardless, you can always reach us via our 24/7 live chat if you have any concerns.