Withdrawal not actioned

All withdrawals are processed as usual now. Once again, I’d like to remind you that the standard execution time is up to 2 business days.

One thing I’d like to clarify here: many of you have noticed that PayPal was removed. The reason for that is a malfunction in their system. In a nutshell: PayPal refunded some of the funds without the client or us initiating it.

As a result: some of you have ended up of having their funds remain in their trading account, while the very same sum was deducted from our PP balance and refunded to the client. So we had to review each account while expecting an outcome by PayPal. However, we’re not a debt collecting company, and we rely that PayPal will refund what was issued incorrectly. We will not interfere with clients’ balances.

We appreciate that some of you contacted us, and directly suggested to fund back those sums, understanding the issue is not on our side. We also noticed that some of you got worried that we’ll try to recover those funds and urged the withdrawals - as mentioned above: we will not deduct even a single penny from your accounts.

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