We are very sorry for the downtime! It is painful for the whole team when something is not functioning right and we are disappointing our customers. You can be sure that lessons have been learned and we are working hard to prevent such failures in the future.
There was an unprecedented spike in client activity. Some of our services didn’t scale properly and the performance of the system degraded dramatically. As a result, many of you couldn’t log in for about an hour.
How are we going to do prevent such failures in the future?
We’ve found the weak spots and we are working on optimizations.
We’re setting new scalability goals so that our infrastructure is ahead of our client growth.
We should have posted a “We have a technical problem” message on Twitter so you would at least knew what was happening. But that wouldn’t have stopped people from making negative comments. There’s no elegant way to handle such situations. The solution is to prevent them.
The reality is that until yesterday we’ve had a stellar uptime. Yes, there was a similar issue in 2016. That was 4 years ago.
We want to be completely honest with you: we cannot guarantee you 100% that there will be no downtime in the future - it’s a very complex system and we are releasing new features which you demand at an unprecedented rate for this industry.
What we can guarantee you is our total dedication on preventing it.