Hey, I created a new account 10 days ago but still in verification. Why does it take so long ? I sent all the required documents.
What did you send them as ID and proof of address?
Yes ID and Proof of address (energy bill, bank ID…)
You should send them a photo of your passport and for proof of address use a bank statement.
Ok Thanks for your help
Just a guess but there’s a global pandemic which has crippled a lot of companies customer service at the moment and has reduced response times across the board (eg: try cancelling sky tv right now and see how you get on, you probably can’t even talk to anyone). hope you will get sorted soon.
Well, the POA document which you have uploaded is missing some of the details listed here. Our team will reach you soon with further information.