I introduced a few friends in Japan to Trading212 having had a great experience and painless sign-up myself (being from the UK). However, it seems that after several attempts to get their accounts verified, email@example.com has ignored their emails and it seems are on the verge of giving up - which surprised me, as I always had quick and polite support! So I thought I’d post this to help group together the same issues they are facing as residents in Japan: @Bikashilpakar @engr.jehanzeb plus a few more waited to see how this pans out! =)
It seems that the problem with a JP Post bank account is that while you can request an official account balance summary (which comes a name, address, and account number marked on it), it is only a summary of the account value. Separately, they have an account book of all transactions (which comes with a name and account number but no address) - I suggested that they could scan 3 months of previous transactions plus the name and account page that would match the official summary. In addition, I suggested that they take a picture of their government issue residence ID card, (which lists their name, address, and photo), plus a utility bill (with a name and address). Do these four documents in tandem not meet the stipulations for identification stipulated on your website?
To summarise, the information supplied:
- Font page and 3 months transactions from account book (Name, address, account number, transaction history)
- Official bank account summary letter (Name, address, account number)
- Selfie with residence ID card (Name, address, face photo x 2)
- Utility bill (Name, address)
What else can they provide to help?