@David Well on 19th of November Iāve bought shares for 2.35 but when I slide on the graph price for that day is 31.80
@Ashige Thatās a split-adjusted chart price. I think itās more accurate & useful than seeing a huge gap in the price - technical analysis becomes useless that way & itās very confusing for inexperienced investors -> Understanding Max chart RightMove
Split-adjusted charts are generally considered the industry standard.
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Iām quite new here, was this effecting the CFD or Invest accounts?
I understood this to be the case, but having 30 shares I was given 2 shares.
I contacted Aurora Cannabis directly and they informed me that my broker should have rounded this up to 3 shares.
I relayed this information to trading 212, and after numerous fob-offs I was requested they send me the email response from Aurora cannabis executive.
Despite several requests that trading 212 share their investigation method, and subsequent findings, they refuse to answer this question.
I was told that my 6 shares had been returned to me as funds, and in my account I have received Ā£12.43. This shows up in my account history on 11th May as Withdrawn -Ā£12.43.
This has neither gone into my account free funds, nor my bank account, I continually ask where this money is, and constantly get no direct answer whatsoever.
At the end of a very extensive e-mail trail, I am now taking this through formal complaints procedure.
If my questions are not then answered satisfactorily I will contact the Ombudsman.
I am aware of two other members with the same issue.
Please check your free funds to confirm you really have been reimbursed.
I donāt know how itās gona be solved in your case. But since Iāve read that stock split gona change every full 12 shares into 1 Iāve just bought missing few shares to avoid any complications
@Colin Rounding is extremely rare, most, if not all brokers give the fractions as cash, thatās pretty much industry standard.
Also, funds donāt just ādisappearā, thatās illegal. Iāll DM you in a few moments your accountās financial details.
I really do understand this David
If you have the Seniority, please check my full e-mail trail since this debacle began.
I must say the advisors are either deliberately ignoring my questions, or they are incapable of understanding my requests.
You will judge by my tone, that I am angry.
It has taken quite some time to get to this emotional state, it is not the money (a trifling amount in the scheme of things), it is the principle, and the fact that this is the worst customer service I have experienced in my 61 years on this planet.
Regards
Colin
David
I could argue that your average price calculation ($0.665) is too simplistic as there are 3 numerators & 3 denominators, across the 3 purchase dates, and a more accurate calculation (a weighted average) would give a lower price. I am tired of this, I will forego this argument!
I could argue that the most recent share purchase on 11.12.2019 should be used as these were the last 6 shares I purchased. I am tired of this, I will forego this argument!
I understand what you are saying about rounding being extremely rare, I did however want an explanation as to why a Senior executive of Aurora Cannabis (Anna Kate Heller, Vice president) stated, I quote:
āYou should have 3 shares not 2, as they should be rounded up. You should call your brokerage firm with whom you have invested and tell them to call DTC to settle the rounding issueā.
On 19.05.20 Trading212 Customer care hero Stillyan Karadshov requested I give proof of this correspondence, I quote:
" Could you please provide us with a proof of the communication with ACB representative, so that we can review the matter further"
I forwarded a copy of my e-mail from Kate Heller.
On 19.05.20 Trading212 Customer care hero Vilain P acknowledged receipt of this correspondence as such, I quote:
" I personally forwarded the correspondence you provided to our colleagues. You will be contacted when we have our answer on the case."
So, taking your comment about rounding being extremely rare, I remain confused that ACB V.P. Kate Heller informed me personally that this method should be used in this instance.
I also wish to know what was actually done with the correspondence that I was requested to send ?
I have asked for this on more than one occasion.
I believe the answer to be that nothing was done as the transaction had already been completed?
It would seem that I and other investors have ā lost outā due to the trading 212 platform uses only whole numbers?
I would however like an explanation
David
Sorry, last mail sent was incomplete, please refer below:
I could argue that your average price calculation ($0.665) is too simplistic as there are 3 numerators & 3 denominators, across the 3 purchase dates, and a more accurate calculation (a weighted average) would give a lower price. I am tired of this, I will forego this argument!
I could argue that the most recent share purchase on 11.12.2019 should be used as these were the last 6 shares I purchased. I am tired of this, I will forego this argument!
I understand what you are saying about rounding being extremely rare, I did however want an explanation as to why a Senior executive of Aurora Cannabis (Anna Kate Heller, Vice president) stated, I quote:
āYou should have 3 shares not 2, as they should be rounded up. You should call your brokerage firm with whom you have invested and tell them to call DTC to settle the rounding issueā.
On 19.05.20 Trading212 Customer care hero Stillyan Karadshov requested I give proof of this correspondence, I quote:
" Could you please provide us with a proof of the communication with ACB representative, so that we can review the matter further"
I forwarded a copy of my e-mail from Kate Heller.
On 19.05.20 Trading212 Customer care hero Vilain P acknowledged receipt of this correspondence as such, I quote:
" I personally forwarded the correspondence you provided to our colleagues. You will be contacted when we have our answer on the case."
So, taking your comment about rounding being extremely rare, I remain confused that ACB V.P. Kate Heller informed me personally that this method should be used in this instance.
I also wish to know what was actually done with the correspondence that I was requested to send ?
I have asked for this on more than one occasion.
I believe the answer to be that nothing was done as the transaction had already been completed?
It would seem that I and other investors have ā lost outā due to the trading 212 platform using only whole numbers?
I would however like my question answered, as
I also refer to my response from Trading212 Customer care hero Viktor T (again 19.05.20), I quote:
āPlease bear in mind that your 6 shares have been returned to you as funds, and in your account you have received +12.43 GBP for that transaction. You may see this information in reports-historyā.
This would actually make sense to me, in that my free funds would benefit from the positive variance from the sale of my 6 shares.
The +Ā£12.43 I expected in my free funds was actually -Ā£12.43, (my free funds were therefore reduced by Ā£12.43).
Your explanation validates this reduction of Ā£12.43 in my free fundsā¦
I may be very naĆÆve, but your explanation that I bought 6 shares at $3.2946/share (value $19.7676), and that these were sold at $0.665/share (value $3.99), means to me that I have lost $15.776 (Ā£12.43) from purchase to sale.
As I see it, even with your explanation, my free funds should still have increased by Ā£2.51 (exchange rate 1.59013) rather than reduced by Ā£12.43.
How can shares which have a value at sale (however small), cause my free funds to diminish?
Just send them this am awaiting a reply. Seems weāre both confused about their methodology.
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Wouldnāt the math be in a 12:1 ratio 12 goes in 95, 7 times with remainder 11 shares being liquidated (95 - 84). Can you clarify your math procedure?
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Wouldnāt the fall in value already have been accounted for in my portfolio value. So when the shares were liquidated there would only be an addition to my free funds of what the shares were worth at the time. I donāt understand why Ā£7.52 was being deducted from my account. Please can you clarify.
Hboz
Iām with you 100%, Your thought processes mirror mine. I donāt for the life of me understand how my shares can be sold, and rather than getting value refunded to my free fund, I have actually had my free fund reduced.
Good luck with this, I am totally frustrated at the lack of direct answers to my questions.
Colin
- 95 / 12 = 7.916(6). The whole share is left, the fractions are sold & a cash equivalent is received.
- Think of it this way, youāve invested 50, itās now worth 40 but we unlock/free-up 50 from your account & withdraw the 10, which means you end up with 40. The end result is the same.
- This way of calculating the price avg. is quite common & correct, Interactive Brokers also do it this way.
- We use Interactive Brokers as an execution intermediary, please read through the following article.
- Your funds havenāt diminished. I provide you with a perfectly thorough account cash flow calculation, please, take the time to examine it again.
@David
I normally dont do small account checkās; such as account balance and various dividend calculations. Similarly with ACB stock split I didnāt care to dig in details as I was aware or reverse stock split by 12.
I had 541.9 ACB shares before reverse stock split
So simple mathās = 541.9 / 12 = 45.1583
I understand the share weāve rounded to full share so i get 45 share and rest were sold at market price that X * 0.153 = Value added to my acc.
But its unfortunate to find no value was added but my account was withdrawn with -Ā£1.65.
So currently I not only lost my fractional share value but also paid additional Ā£1.65. I am completely unaware of this charge added to my account. If I would have known of such charge or lost of fraction share I could have sold my 1.9 shares to avoid losing the value and sur charge.
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Actually, when the āroundedā shares get closed in your account - the money invested in those is freed up and the P/L is subtracted/added to your account as a transaction. The āchargeā that you mention is the result of the trading with those shares. 
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@PeterA
I see your point; and thanks for your prompt reply 
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Based on what you have said I can agree to the freed up P/L added or subtracted from account if the share value was pre-set on the day of reverse stock split. Hence P/L comes to play.
But to my knowledge the share price was not pre-set for the day only thing that was pre-set was the split 12:1 in quantity at the current share price.
Therefore regardless of the share price in profit or loss. The actual face value even at loss when splited showed the same percentage loss as prior to the split.
I can look into this in more details if needed; but I believe in T212 transparency and perhaps I might me missing share price at split if it was at a set price 
It takes the last available pre-split price - the same that is used for converting your shares opening price to post split levels, unless stated otherwise by the related officials.
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Alrite, Thanks once again
For clarification 
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