Cancelled order was executed as a buy

Can I please get a response?

I note others have been ā€˜compensatedā€™ within hours of system-related issues (Emergency help MCAFEE -25000 euro - āœ… Resolved - to name just one instance), yet Iā€™ve had to push through treacle to get recognition of the problem over the course of weeks without even an apology (or thanks), let alone an offer to put me straight.

Lots of software houses grant bug bounties for stuff like this - Iā€™m not asking for that; I just hope to be made straight and have the issue resolved before others potentially suffer greater losses.

Come on, guys; I know youā€™re busy but Iā€™ve been patient and cordial.