Over the past few days I have encountered over £300 pounds in losses stemming from not being able to buy the stock before it going up, and then today when I tried to sell my position the system kept telling me that I had no shares available to sell. After I placed multiple orders to sell and they all cancelled at around 118 on GME, and there were no pending orders, my stock sells at 77!?
I have contacted Trading 212 staff multiple times. Will I get a response? All I’m asking for is that I get some sort of compensation for my losses which were not my fault. A “Force Majeure” may have affected your execution before and there may have been delays but this is completely unacceptable where your system is telling me that I have no shares. I have sent screenshots to the customer service.
Trading 212 is about to lose a lot of customers over this to Freetrade who have been extremely open and transparent about their whole situation. Please would you let us know if you will be giving all those affected some sort of compensation. It costs Trading 212 £500 per individual case with the Ombudsman, so I would suggest that you take this seriously.