Destination account number for instant bank transfers?

I’m trying to connect my Nationwide account to open banking. Trying to fund my account leads me to the TrueLayer site, through to the Nationwide authorization site… where I’m stuck, because the instructions on-screen say I should grab my card reader and input the “destination account number” (the card reader says “Ref:”) and I don’t know that number. Does anyone know what exactly to enter there? I must be digits only, so the reference displayed by TrueLayer before you click on to the bank can’t be it.

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The reference number you have been asked for is your personal trading account number. You can find it in the Account details section via the Settings tab in the app. For your convenience, please check this article.

Thanks, but that number doesn’t seem to be the one my bank is looking for… Specifically, I took the “Account number” from my monthly statement.


I have just sent you a DM.

It seems this flow isn’t fully supported on desktop. None of the account numbers described in the linked article are the correct reference that the Nationwide card reader is expecting to generate a valid signature.

I was able to get it to work as an Android flow by using biometric auth within the Nationwide app.

For me, it was “fixed” by doing a manual bank transfer to the account number shown in the transfer instructions, which “whitelists” the account; an instant bank transfer then didn’t ask me for verification with the card reader.

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Argh. Same problem again, even though I have a standing order to my T212 account. Can someone from T212 please look into this?


Check your DM, please. :v: