Is everyone else finding responses from Human Agents are very poor? I am sending many messages to ask for info and expected future messages, but I only get one response on a chat and then just get ignored from then on. I am being very polite, so it is not my manner, it seems to just be poor service!
Are other users also experiencing really bad customer service too?
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Welcome to the Community, @dcolct 
I totally get where you’re coming from, and I’m really sorry for the hassle.
We’ve found your case and agree that it wasn’t handled as it should have been. We’re taking steps to understand what went wrong, so we can learn and improve. If anything else comes up, just shoot me a message - I’m happy to help.
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