I agree. This is probably the main point, customer expectations have been poorly managed and communications have not been very good.
Regarding investments, I understand that they might want to increase the minimum, but I think that minimum should have been 1 Euro/USD/GBP from the start and not 0.20 first and then increase it to 1 unexpectedly, with inmediate effects and no notification to customers.
I also understand that for many of you with large budgets, investing 0.20 weekly or monthly in a single stock may not seem worth it, but otherwise pies are not necessarily fully available for low-budget investors.
In addition, if you want to replicate the top 50 holdings of an ETF, tracking the EuroStoxx50, Ibex-35, CAC-40 or Dax-30, avoiding the fees (which is a big benefit of pies) then automatically the weighting of the smallest constituents (Rounded to 0.5% when smaller than this) leads to a minimum 200 GBP/USD/Euro pie investment schedule.
For Eurostoxx-50: 0.7%, leads to 142 GBP/Euro.
For Ibex-35, 0.18% (not possible, so triggers 0.5%): 200 GBP/Euro
For Dax-30, 0.7% as Eurostoxx-50, 142 GBP/Euro.
For Cac-40, 0.4% (not possible, so triggers 0.5%): 200 GBP/Euro
Obviously with 0.20 USD/Euro/GBP investments, these numbers were one fifth of what they are in this example.
I have not looked at the top 50 in the S&P 500 or FTSE-100, but I imagine that it will be similar.