That’s not exactly a new issue for 212 the communication has never exactly been great. Not an excuse it’s just no suplirse to me anymore
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It’s bad, but at least you’re not paying for it.
Were you around when the sudden CFD changes came in? That was insane. Interest rates, spreads, and leverage all changed with very little warning. I imagine a lot of people got wiped out.
Ironically, TR212 is a software company which doesn’t not care about its customer, by informing in advance about the upcoming software changes.
This is called Release Notes.
But they don’t mind to publish them to inform their customers…
Very amateurish behaviour…
@Centrino T212 is a FinTech not a software company, keep up. they are not selling you a piece of software, they are a technology based financial company.
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The change was notified 2 days ago on 25th, so with Christmas holiday and weekend, there has been 3 days advance notice for those who want to trade US shares on the 28th, or UK market on 29th. As all next week is slow for markets this is probably the time to make this change to inconvenience clients least. Perhaps not as much notice or as prominent as some would prefer, but there has been advanced notice. Again, for those who want to reorganise their pies, a slow week in the markets is a good time to do so, when problems of order volume overload will be less likely.
It is a personal view, and I know some feel differently, but I don’t believe an investment of less than £1 at a time in a company makes sense.
You don’t like the changes and you are welcome to take your custom to another broker.
But please stop patronising people as if they are stupid.
This has been said repeatedly, there is NO cost for T212 to place penny orders for a hundred or thousands pie slices!!
The team is increasing the minimum limit per slice to 1€ for so called “reliability” reasons to make sure pie orders don’t affect other market orders because pie are honestly getting out of hand. Which I think is an unnecessary change and there are better solutions our there, but the decision is taken (without notification) and now we have to live with it.
So, please don’t spread disinformation.
Everything costs money
Actually they notified us much later. Even 1-2 hours after I posted, that post on the blog was created, on a Christmas Day. Which is a holiday and means it was not well thought out and not planned properly.
And last week of the year is not a slow week, rather a small week.
And in my opinion, in reply to your opinion about investments less than £1, you are right if you invest once, but that’s not the purpose of pies, you invest repeatedly over a very long period, starting from small and then to bigger contribution.
For example I’ve 10 pies, I invest in each one every separately, sometimes when market is down I add even more, I’ve seen pie holdings grow from cents to tens and now to 100s of € each slice.
So in short, it does make sense.
But whatever happened, happened. Now the team has to be more communicative in the future, and address Pie/AutoInvest issues that could alleviate some of the pain causes by the recent changes, including this one.
Of course, in that reality T212 pays the commission to IBKR even when you place normal market trades!
Pie/fractionals are not inherently more expensive.
So you will be fine when they suddenly say there’s a commission for each order now or a minimum investment for each investment? 
My commissions for IBKR for December, even though I didn’t trade as much, was 220$. I do trade options there, but that was not even 20$, most of the commissions are from Equity trades on European stocks and also on US.
If thats the direction they want to go thats for them to decide.
Of course it’s for them to decide, and they won’t. The team has made that repeatedly clear. They will not charge for anything from clients ever and that’s what we love about them and the transparency.
The card deposit fee is a fee you pay to PSPs and not to their pocket.
So please don’t say taking the cost of people investing is “absolutely ridiculous”!
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You can manage any cost to say T212 does not profit from any of new fees.
- fee on every purchase - they send the order to a third party to proces it - fee covers the order flow
- fee on currency exchange - we cannot process the exchange at the market price - there is always a spread built between buy and sell price - we do not profit from that, we just cover the fee of currency exchange (spread)
- fee on withdrawals - can be the same as deposit - we will use that fee just to cover the payment processing costs
You see, any fee can be reasoned as being “3rd party cost” and will T212 still be free that way?
They won’t charge commission, they’ve not said anything about other fees which obviously they do charge in some instances.
Fees on every order yes, T212 has to pay a very very small fee/commission to the 3rd party, usually 1/10th of a cent per share and 0.3$ pee order for US stocks.
Fees on currency exchange, T212 doesn’t and can’t charge it because their third-party, IB doesn’t charge it, it’s just the live rate with the default very tight spread.
Fees on withdrawals, for banks, it’s basically cents we are talking about for companies to make transfers, so it’s free and pointless to charge. But on credit card withdrawls etc, the PSPs charge a fixed fee or usually free, I’ve an idea from Adyen, which charges ‘sometimes’ 20cents for withdrawal and this is the normal rate, for bigger companies it is not even there or smaller. And the withdrawal fee is actually included in the initial charge fee.
T212 is able to absorb these small fees because of their profits from CFDs, Security Lendings and other direct/indirect revenue streams.
Do you pay for platform fees? Market data fees? Support fees? Withdrawl and even deposit fees? Pie fees? SPAC fees?
NO! 
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Comparing the volume of money moved and client load of t212 with all its features to your school project is like comparing google to a blog. Clearly, you and I can’t grasp the difficulties that managing an app of this scale brings.
The change is not pleasant but doesn’t affect anything on a large scale, I think the team doesn´t own a one-month warning on these trivial matters.
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I tried to invest in my pie today but the transaction keeps failing has anyone else have this problem?
Today is Sunday. Markets are closed. It is not a good idea to try to invest when markets are closed.
I know that the markets are closed but i always invest on sunday and the order will be excuted on monday but today he gave me a very unusual error that’s why…
But i will try tomorrow i guess