Yes, we do. We will bring our chat back, and we’re in the process of doing so. However, we also need to be sure that we will be able to catch up with the increasing demand.
For the last 2-3 months, we hired more than 60 people to join our customer care team, and we’ll continue to hire until we’re ready to bring back the instant chat assistance.
We’ll need a couple of weeks (eventually days) more until our new team members are fully trained & ready to assist via chat.