Hi,
I sent an email regarding an empty monthly statement, but all I get is this automatic reply.
When I reply to it I just get it again.
And since I’m here, why did I receive an empty monthly statement?
EDIT: I have a verified account and I’m trading on this platform for a month now
Hi there,
I’m not aware if this is correct for your circumstances but an empty montly statement sometimes relates to a product/service you may not be using.
For example, I use the ISA account, but I also receive an empty statement for the CFD account sent through,because I do not trade on the CFD platform.
Make sure the account numbers tally to the product/service you are trading.
Lastly, Trading212 will get back to you, have no fear about this. They are super busy right now with the current economic timing + the backlog of Transfers coming into their system. Wait a little longer and all will be answered for you.
Thank you. That was the case. It was for CFD and I didn’t use it.
I still think someone should look into this because it seems that after I get that automatic replay, my ticket gets closed.
When I reply to it, I get an email saying that the ticket is reopened and few minutes later again that automatic reply about account verification. (And I believe the ticket gets closed again)
Glad you got a resolution to your issue.
More than likely the team were due to reply back, but are busy dealing with others questions posted prior to yours etc.
@Svudec Thanks for sharing this - I’ll check it further.
