Order stuck on “cancelling”

I think they have many advantages, good customer support, nice app interfaces = easy to trade, no fees.

But what’s the use of all these if you can’t even execute basic order flows?.. I wouldn’t have imagine I need to come post in this thread…or that this thread would even exist…

These are bugs with the fundamental functionality of this broker…it’s like buying a car because you want a car but the brakes stop working from time to time???

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Don’t know about customer support, the only one that actually helped with this issue was Rumen, I think. The customer support team sent me wrong information on the email, they actually sent to me a reply that was meant for someone else, really messy. As I said, I understand why they had to stop $GME, $AMC etc. trading, but keeping my money stuck for 3 days in a stock is a no no, especially now with so much volatility going on. Not reliable.

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I hope T212 will learn from this and act in its customers best interest by switching away from this “intermediary”…

And if there’s no better intermediary, then maybe T212 should consider becoming the intermediary.

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Hi Rumen, having a similar issue on my account on a pending sell GME order. Can this please be investigated before market open? Thanks.

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Hi Rumen,

I cancelled my pending stop limit this afternoon and it still hasn’t completed yet, is there any chance you could do that for me?

Thanks
Andrew

Still experiencing difficulty, if you could resolve this please it would be much appreciated.

Dm me please so I can give you more information

Thanks
Andrew

found out about this topic after making my own stating the very same issue. Thought it was only me! hope we all have this sorted out soon

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I have 7 GS2C shares in my sell limit order stuck spinning when I tried to cancel - hopefully it can be fixed before big open.

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I’m having problems cancelling my sell order. It’s been stuck at cancelling for more than 12 hours.

Me2. Was trying to modify the sell order for gme

Got stuck in the modifying process.

Order ID EO937212995

Have already sent an request through customer service.

Also created another post in another thread, but it seems like it got taken down for no reason.

Staff from trading212 please help

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I have a couple of sell limits which are pending cancellation for a while.

As I imagine you are aware I am unable to sell these pending shares or set a new position while they are stuck.

Urgent assistance would be much appreciated.

Many thanks in advance. DM always open.

Also have a limit order stuck in cancelling. Annoying thing is I was trying to figure out what the highest amount could be after getting a warning about the limit being set too high. Stupidly started with a really low amount and it’s been stuck for a while now.

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Hi Rumen,
Same issue here unfortunately, sell orders are stuck cancelling. Can you help?

Thanks

We’re looking into it.

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Hi David,

Having the same issue with the stop limit not cancelling, almost 24hrs now!!

Thanks

There anything users can do to help?

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Hello,

Earlier tonight (Sat 30th) I placed a limit sell order for my AMC shares. I then cancelled it, but has been stuck for hours; when I click on it, it says “cancelling”. This is not good, because if it is still stuck at the time when I actually want to sell these shares, I won’t be able to sell them.

Is there anything I can do to get this un-stuck? Can someone at Trading212 look at my account and get this sorted out please?

Thanks in advance,

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Modified a Limit Sell order and now has been stuck on processing/modifying for hours. I want to cancel it now but unable to do so as it’s stuck in this state. Can someone from Trading212 help?

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I am having the same problem. Order number: PO940577361

It has been 9 hours since this post and it is still stuck in this state.