Orders, limits and stops very slow to execute

Hi - I have a general question.

In my portfolio, I have limits and stops for most stocks.

I have found that these are very slow to execute - incomparably slow to clicking the button to either buy or sell now.

It can’t be a case of liquidity because when I go to do it myself, it executes straight away (if the price has moved beyond either the limit or stop).

I have also found that when I cancel a buy order, it doesn’t always cancel - I get a notification 20 minutes later saying that the stock was purchased and this is AFTER I have cancelled the order.

What is going on? Does anyone else have this problem?

A post was merged into an existing topic: Some orders are executed with a delay by our execution intermediary