@Tony.V Whilst congrats for the impressive stats.
T212 really need to focus on quality rather than growth. 
The biggest things are keeping the website running during US open.
Either ditching Bloomberg for quotes or constantly shouting at them to improve the service. Whilst there was meant to be a fix it did nothing.
Whilst you can’t really do much with IB other than shout at them. (Any plans to go direct to the exchanges or too much work to do what Freetrade did?)
Customer service is lacking to say the least. Don’t do a Monzo and turn what was an almost instant chat into something that takes four weeks to have a conversation.
CFD, well too much to mention.
Customers are losing too many £1000s due to these issues, myself included.