Shocked at the level of competences of some of the chat advisors on the app. How do they get hired? Do they go through trainings? I conversed with one recently where the advisor was asking me to do his research? Extremely poor from T212.
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Iāve found the ones Iāve dealt with fairly helpful to date, perhaps itās how you phrased your question?
An example would be good.
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Apologies for the experience youāve had with our customer service agent.
The chat could have been handled better. Hopefully, this experience wonāt deter you from contacting us again, as we are confident that we can reclaim your trust in our next interactions.
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I asked about how many shares of a spin off Iām entitled to & if they could give me some information. On that a vague response was given in that āhey this is the latest informationā the company has posted, giving a link to old news 
sent by the company. However, on the same investors page they had the latest investors available. Itās so creepy that he didnāt bother to look.
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If you spoke to me the way you did the agent Id have just ended the chat.
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Thank you.
All I need is to clarify how many shares of cryptyde Iām entitled to since I own Vinco Ventures. The Company Vinco Ventures have asked to contact broker to clarify such matters.
I would appreciate if someone can confirm how many shares of TYDE shares i am entitled.
Below is a screenshot from our provider that includes the distribution ratio. Still, additional details must be cleared before confirming the precise number of shares each eligible shareholder is entitled to.
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Great 
very helpful.
To clarify Iām able to add to my shares before the ex-date and those shares will entitle me to the TYDE dividend with the 1 for every 10 shares of Vinco ventures. Ex date 30/6/2022.
Letās say if I buy $BBIG shares now, does that not entitle me to the TYDE shares? Even thought itās still before ex div?
Looking forward to your insightful clarification
Since Iām not a member of the 212 team, I donāt need to be nice. The way you spoke to Veselin was extremely rude, and youāre clearly forgetting that thatās a real human behind the screen. Hereās what you must realise:
- It is not realistic to expect one person to understand everything that is going on with every company.
- Customer service cannot give you advice. They can give you the factual information theyāre aware of. Donāt expect them to take personal liability to try and tell you what you want.
- He cleared up that they will communicate the information when itās available to them.
Please be courteous to other human beings and stop expecting people to be perfect.
Respectfully,
Another human being.
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I would agree with the above comments - you could have been a little more āpoliteā.
Also - imagine the work involved if every user asked how many new shares they were entitled to in a corporate action. Institutions do not do this, they work it out from the investor communications from the company, if retail investors need to have their hand held, perhaps we should pay more for the service?
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You should have popped your blonde wig on mate and asked to speak to his manager 
What a Karen!
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I was told by one of the agents that I am entitled to 114 shares of the Cryptyde shares. Iām afraid with the recent experience if in case that agent will twist or come up with a new explanation at a later date saying Iām entitled to much less.
Iām kind of afraid that the agent are not trained enough, hence wanted to confirm.
I hope the agent is right and I get the 114 shares of Cryptyde as mentioned.
@Team212 @Bogi.H @B.E . In case they change or come up with twisted explanation later, I have screenshot the chat.
The " good old" Bloomberg workstation. It makes me go back in time, to the 80s, due to his visual design. Although itās a wonderful source of data/information.
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Work it out yourself. Itās not their job to tell you.
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The fractional share round down on the Bloomberg data is important.
Realistically the OP should be checking out the same investor relations area of the company they researched before buying the shares. It should be there the terms.
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When your on the books of trading 212 itās easy to talk like this.
This is normal. Most other brokers have done the same. Itās not unreasonable to ask or confirm. There are tons of tweets about other brokers explaining people about the ratio / ex dividend and many other issues regarding Vinco Ventures.
Gimmie a break. You spoke like an asshole to this guy when you should have been able to work this out yourself.
When they pay you incorrectly, which knowing trading212 is very possible (howās that for on the books) then you should query.
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When I see someone not very good in the chat support I just imagine that itās hard to always land a good employee for that role. I just use the rating to give feedback and done.
That sadly doesnāt always happen and I sometimes reply like you did.
But then I realize it neither helped me, cuz I just got frustrated, and neither the other person, cuz theyāre not better bcuz of it, so no point in it rly.
Thankfully I canāt recall any bad encounter with T212 support. I remember only having very good ones and even made a thread about it IIRC.
Iād say itās a competitive advantage for them at this point. Hopefully one theyāre looking to keep.
I like this place & I got used too it. With all its defects, Iām still around.
I hope they keep improving over time.
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