RBS account customers are due to have their cards changed from visa to mastercard at the end of december this year. Iv read all the topics I could find in relation to adding/removing cards that T212 holds on file.
I would just like confirmation of what I think the process will be as I really don’t want to be trying to chase this over christmas and the new year when we all know that most people are not in the office to pick up the phone.
- RBS issue new card which invalidates the existing card on file with T212
- Once I have the new card I need to validate it with T212 support with 1 picture of my passport and 1 with me holding it as well as a PDF of my bank statement.
2+) The replacement card is treated in the same way as a renewed card would be if it had naturally expired and the system will automatically detect and remove this card allowing me up load the new card details without going through the anti-money laundering checks?
Thank you in advance for any information.