(Shouldnât there be an issue/bugs forum for stuff like this?)
Bought DKNG within a couple mins of the US opening. Got stopped-out within the first 10 mins. Notifications were delayed but also the times of execution are wrong.
Bought time (wrong):
Sold/stop time (wrong):
I flagged my previous post as itâs not a delay of order, it is wrong record-keeping.
To be clear, the order was NOT delayed. The post above is a separate issue.
If you were being charged for our losses due to the poor service youâd do more to sort this out over ÂŁ1500 of losses this week because stop orders didnât trigger how much have we got to lose before this is sorted itâs shameful
Please let me buy? Iâve tried 3 times and it just sits pending⌠@Team212
Finally it worked, I watched the price rise from $55 to near $56 and I could not buy? What is going on?
My position sold twice. Force buy was done to cover the difference. This caused direct $ loss, not even talking about loss of oppurtunity as my app literally died in the process. I sent email to support but got no response. I posted quesion in forum, but all i got is the link to âexpected volatilityâ notice. This is not volatility, this failure of order execution. Can somebody please address this in a meaningful way?
To your general question:
Thats the nature of a market order. Any price (the current price) is accepted and the order gets executed faster
Limit orders, lets say you are buying, need a seller who is willing to accept your price. This might be the reason why execution takes longer
@chrismid259 Can you send your inquiry to our customer care team, if you donât mind? Our team will troubleshoot further.