Is this issue fixed now? Is it safe to trade?
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Update pleaseā¦!!! This needs to be resolved before the closing bell. Look how many people this is affecting ^^^^^
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What on earth is going on with 212 my sell order stuck again?
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Same here but I bet they will only post apology statement saying it wonāt happen again. 
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Hello Everyone,
Kindly write a complaint to trading212. You can address it to james.fergusson@trading212.co.uk, george.oniwinde@trading212.co.uk , compliance@trading212.co.uk and cc to info@trading212.com. As per FCA, we should first lodge our complaint to trading212.
I have been trying to reach the service team almost 2h already. I have emailed them all the details of my transaction and instrument and i have yet to see the order been processed/executed or even a reply from the Trading 212 service team - except of-course their automated email reply.
Really helpful ā¦!
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another guy stuck with two āPROCESSINGā MARKET ORDERS that for sure will cost me money. thanks trading 212 for cutting my gains.
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I am losing a ton of profit because my orders don not execute, this week the app was working like garbage, and I am not even able to cancel the orders, and no a āsorry we are working on itā wonāt give me my hard worked money back
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The close request is showing processing. I can not cancel it or can not go through it. Also I noticed thereās no chat option anymore within the App.
Mine has been stuck for the last hour. Losing serious money here with no way of cancelling the pending order, which is on permanent processing!
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If anyone knows the legal process on if we have a case. We should get together and try and recover our lossesā¦ 212 seem not to be bothered and brushing us off with what seems a robotic response and with No liability, No sorry, No update, No confidence, No compensation. Just the small print that they are not accountable. I loved using 212, but now approaching Ā£5k downā¦ I donāt know if Iām able to stomach it anymore. Recovery from this will take months.
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You sure those are the right emails?
I doubt the compliance / anti-money laundering / financial crime team are the people best placed to respond to customersā complaints regarding the platform.
I thought yesterday mustāve been a one off so gave it another chance today.
Now I have a sell order which has been stuck processing for over 40 minutes with no option to cancel. I wanted to sell at the price when I entered it, not being able to cancel something that is stuck for this long is a serious problem. Please sort this out.
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Lol. They all signed off.
R.I.P Your Money.
I know where I am moving for the next tax year and forth!
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excuse a question as you activate the chat with operator on app trading 212 investing
As per FCA website, The Financial Ombudsman Service may be able to consider a dispute with a firm. Regulated activities that this firm has permissions for may be covered by the Financial Ombudsman Service. If you have complained to the firm and they havenāt responded satisfactorily, you can contact the Financial Ombudsman.
Therefore, first we have to contact trading212 directly. Trading212 has to reply within 8 weeks.
George Oniwinde is the Head of Compliance in Trading212. He name also appears on FCA website as the point of contact in trading212.
Therefore, it makes sense in addressing our complaints to george.oniwinde@trading212.co.uk, james.fergusson@trading212.co.uk, and compliance@trading212.co.uk. That is the legal route to start with, I am afraid.
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Corruption at the highest levelā¦! This needs reporting to financial conduct authority. Lost Ā£1k!
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You must go through the process, as @ameyakirtane outlined above. its like any other service, you must make a formal complaint, the company has time to response, only then if you are unsatisfied with the response can you take it to the regulator.
Read the terms and conditions and the execution policy. it seems like no one here does