@Tony.V To be honest I am frustrated from this process! I know you guys are busy and overwhelmed but I feel the verification team is not clear on what do they need!! You told me that I have uploaded 2 proof of address documents and there is a mismatch, where did I upload 2 documents?!! I uploaded my utility bill (only one document) Secondly I want to highlight again the main reason I am opening a new account is that as you previously told is to open a new account in order to have the invest option and using a new email! I did that with the same exact documents as used previously with my other email, which was approved by your team. Again, with the same EXACT documents. How come it was approved before and now it is not accepted?!! Please elaborate on this! Also, once the email from your ID team came saying there is a mismatch, I have replied them with an additional tenancy contract proving my address, what more is needed!
I am not trying to ask for priority here but I have applied for this account for a week and that is not 72 hours that you claim, it is way more! Please be clear with us on how long the process takes and what is the issue with the documents submitted!