I am a beginner investor and have 2 issues regarding my Trading 212 account. I have tried calling, there was no response. I also tried emailing, my emails are not going through.
Today I started using the app and went to deposit £35 into a CFD account, primarily just to test out the app. When I first tried to deposit the money, a notification appeared saying I didn’t have internet, so I tried again (as my phone said I had a good connection) and it failed again. I tried for a third time, this time on 4G and it went through.
I then saw that my account was worth £100+. I looked at my banking app and saw the £35 transaction had gone through 3 times. These funds are now registered as blocked funds. I cannot move the money back into my bank account because the funds are blocked. Why are these funds blocked and how can I get the money back into my bank account?
This is not a huge amount of money but I am a first-time trader with some theoretical knowledge from university but very little practical knowledge. Therefore I only intended to have a very small budget to ensure that if something went wrong, it would not be a major issue.
Can anyone offer me any clarification?