@Sasha Regardless if it’s made via a rhetorical question or statement, your review provides inaccurate information to the audience. I have listed several facts here. Feel free to correct me whenever you find that I’m wrong.
If you go through some of the posts, you’ll see enough evidence that whenever there was an issue with our service, people shared the criticism freely.
We clearly stated that we’ll resume the onboarding process and I also mentioned that people will be able to use the referral programme too. The same information is present in the post which you have screenshotted in your video. We also pointed out the reasons - I have added all links in my reply above. So those millions of pounds that you’re referring to are not locked in the drawer. If we wanted to save those funds, as your video suggests, then we were going to shut down the referral programme.
P.S. I think that you’re focusing on the notifications, which was already addressed and I don’t believe it the most important aspect of the conversation. Again, those notifications work like a reminder/heads-up tool and they are meant to expire. Whenever we send a notification, we put an expiration date. Regardless, the posts in the Community/HelpCentre remain listed and unchanged.
You’re pointing out that the notification is the reason for the whole feedback, while those are just part of the above list of facts we disagree upon and yet haven’t been addressed by you, namely:
- cash flow concerns;
- Scaling;
- the “Invite a friend” promotion;
- restrictions not being lifted after Friday 29th.