Answers from support - how long do they usually take?

[Tony.V]

Currently, we don’t plan to make the customer service paid feature.

Instead, we’re investing in expanding our team, along with creating more and more self-service channels, like our HelpCentre and the new contact form.

As of the chat availability:

German stocks are not live yet - Solved

The point was that the chat is partially available as a load-balancing measure. We work with data & statistics, based on which we decide when & under what circumstances the chat will be available - that way we are ensuring that we’ll be able to attend timely all incoming inquiries.