Let me put you in the picture. I currently reside in Spain and under current legislation I am obliged to declare all deposits made in foreign entities (Form D6). In order to complete the documentation, I need the monthly statement as at 31 December. My surprise was that when I looked at the mail, I had nothing about this statement. After a while, I realised that my account email was misspelled.
I contacted technical support so that they could correct this mistake and resend me the documentation. They replied asking me for photos of me and my ID to verify my identity. Since then no one has contacted me (3 days ago). I am getting closer and closer to the end of the month and I am running out of time to submit the model, but no matter how much I insist I don’t get a reply. In the end I will miss the deadline and I will have to pay a penalty because they don’t have a proper customer service department.
It is outrageous that they have no other way of contacting me other than by mail and that they pay a minimum of attention to me.
With that I can only say that the service is terrible.
Does anyone have any idea what I can do?
Thanks in advance.